Web Survey Bibliography
Usability testing of surveys is essential yet often overlooked. We often spend time to ensure our questions are created properly and are understood well, but we forget the crucial step of ensuring that interviewers and respondents can record responses easily and accurately. This is especially critical for surveys conducted via the web or mobile applications. Technology is constantly changing, allowing for innovation and advancements in the way we conduct surveys in these modes. We are not always going to know what the best design is or what the best approach should be. And when surveys are self-administered, it is even more crucial to conduct usability testing on them—there is no interviewer present to correct or assist respondents who have difficulty recording responses.
Much of our focus in this book is on usability testing of web- and application-based surveys, which we refer to as web-based surveys. This includes self-administered web and mobile surveys as well as interviewer-administered surveys conducted on computers or mobile devices. The methods and approaches we discuss can be also be applied to paper surveys, but our focus is predominantly on web-based surveys.
The goal of this book is to blend usability theory and survey research best practices in an effort to provide a method for developing better surveys. Although this is NOT a book about designing surveys, we cannot help but discuss certain aspects of design and how design affects usability. In fact, good survey design is an integral part of the user-centered experience. However the focus of this book is on the mechanics of usability testing, which is used to evaluate surveys.
Throughout this book, we provide case studies that demonstrate the ideal way to conduct usability testing and analysis. However, we recognize that many organizations are moving to an agile product development process for surveys, where survey applications are developed incrementally and tested iteratively with only a few participants. This process values working solutions over detailed documentation. Where applicable, we present considerations that can be applied when developing and testing surveys in an agile environment.
Web survey bibliography (272)
- Usability Testing for Survey Research; 2017; Geisen, E.; Romano Bergstrom, J. C.
- A Case Study on Evaluating the Relevance of Some Rules for Writing Requirements through an Online Survey...; 2017; Warnier, M.; Condamines, A.
- Web Health Monitoring Survey: A New Approach to Enhance the Effectiveness of Telemedicine Systems ; 2016; Romano, M. F.; Sardella, M. V.; Alboni, F.
- Design and test of a web-survey for collecting observer’s ratings on dairy goats’ behavioural...; 2016; Vieira, A.; Oliveira, M. D.; Nunes, T.; Stilwell, G.
- A look at the unique data-gathering process behind the Harvard Impact Study; 2016; Vitale, J.
- Analyzing Cognitive Burden of Survey Questions with Paradata: A Web Survey Experiment; 2016; Hoehne, J. K.; Schlosser, S.; Krebs, D.
- Gamification of Online Surveys: Design Process, Case Study, and Evaluation; 2015; Harms, J.; Biegler, S.; Wimmer, C.; Kappel, K.; Grechenig, T.
- Finding Item Nonresponse Patterns: Three Internet Survey Experiments Into the Effects of Nonresponse...; 2015; Van De Maat, J.
- The Effects of Adding a Mobile-Compatible Design to the American Life Panel; 2015; Toepoel, V.; Lugtig, P. J.; Amin, A.
- Technology and Reporting of Daily Activities – Considerations for Analysis of Behaviours in Mixed...; 2015; Fisher, K.; Gershuny, J.
- Cheating in web surveys. Evidence from a split-ballot repeated experiment on knowledge questions on...; 2015; Ladini, R.; Vezzoni, C.
- Unplanned use of mobile devices in a probabilistic online panel survey: Patterns of use and implications...; 2015; Poggio, T.; Bosnjak, M.; Bandilla, W.; Weyandt, K.
- The importance of scale direction between different modes; 2015; Agalioti-sgompou, V.
- Examining the Impact of Mobile First and Responsive Web Design on Desktop and Mobile Respondents; 2015; Tharp, D.
- Boosting Probability-Based Web Survey Response Rates via Nonresponse Follow-Up; 2015; Chew, K.; Fontes, A.; Lavrakas, P. J.
- Cognitive Testing of Survey Translations: Does Respondent Language Proficiency Matter?; 2015; Schoua-Glusberg, A.; Park, H.; Meyer, M.; Goerman, P. L.; Sha, M.
- Questionnaire length and breakoffs in web surveys: a meta study; 2014; Vehovar, V., Cehovin, G.
- Inside the Turk Understanding Mechanical Turk as a Participant Pool; 2014; Paolacci, G., Chandler, J.
- Social Media and Online Survey: Tools for Knowledge Management in Health Research ; 2014; Merolli, M., Sanchez, F. J. M., Gray, K.
- Development and validation of a single- item scale for the relative assessment of physical attractiveness...; 2013; Lutz, J.; Kemper, C. J.; Beierlein, C.; etc.
- A standard with quality indicators for web panel surveys: a Swedish example; 2013; Nyfjaell, M.
- Developing a New Mixed-Mode Methodology For a Provincial Park Camper Survey in British Columbia; 2013; Dyck, B. W.
- Scientific impact of the MESS Project: A brief overview; 2013; Das, M.
- Using the iPad as a Prize-Based Incentive to Boost Response Rates: A Case Study at Brigham Young University...; 2013; McClendon, R., Olsen, D.
- Using Qualitative and Quantitative Testing to Improve Hispanic Response Rates for Online Surveys; 2013; Pens, Y., Gentry, R. J.
- The ONS Beyond 2011 Programme & possible implications for social surveys; 2013; Morris, L.
- Survey Research; 2013; Abbott, M. L., McKinney, J.
- The effect of short formative diagnostic web quizzes with minimal feedback; 2013; Baelter, O., Enstroem, E., Klingenberg, B.
- Web CATI (Part of NatCen’s Multi-Mode Approach) ; 2012; Damestani, P., Agur, M.
- What is Online Research?: Using the Internet for Social Science Research; 2012; Hooley, H., Wellens, J., Marriott, J.
- WebSM Study: Survey software features overview ; 2012; Vehovar, V., Cehovin, G., Kavcic, L., Lenar, J.
- What Survey Modes are Most Effective in Eliciting Self-Reports of Criminal or Delinquent Behavior?; 2012; Kleck, G., Roberts, K.
- Assessing Cross-National Equivalence of Measures of Xenophobia: Evidence from Probing in Web Surveys; 2012; Behr, D., Braun, M., Kaczmirek, L.
- Adaptive web sampling in ecology; 2012; Thompson, S. K.
- Online Data Collection in the Agro-Food Sector; 2012; Biffignandi, S., Artaz, R.
- Psychometric properties of an internet administered version of the Marlowe-Crowne Social Desirability...; 2012; Vesteinsdottir, V., Reips, U.-D., Joinson, A. N., Porsdottir, F.
- Research design for studying online communities with web surveys; 2012; Petrovcic, A., Petric, G., Lozar Manfreda, K.
- Case study: Respondent perspective on survey response; 2012; Jarrett, C.
- Presidential Elections in Iceland 2012 – Did online panel surveys give false hope to new candidates...; 2012; Jonsdottir, G. A., Dofradottir, A. G., Bjornsdottir, A. E.
- Internet Mobility Survey Sampling Biases in Measuring Frequency of Use of Transport Modes ; 2012; Diana, M.
- Qualitatively Speaking: Mobile qualitative finally hits its stride; 2012; Bryson, J.
- Using Collaborative Web Technology to Construct the Health Information National Trends Survey; 2012; Moser, R. P., Beckjord, E. B., Finney Rutten, L. J., Blake, K., Hesse, B. W.
- A Shot in the Dark: Measurement Influence on Likelihood to Vaccination; 2012; Higgins, W. B., Thomas, R. K.
- Using Online Panels for National Surveys of Low Incidence Populations: Findings from the CDC Influenza...; 2012; Boyle, J., Ball, S., Ding, H., Srinath, K. P., Euler, G.
- Drop-Off Point for Undergraduate Students on a Web-based Alcohol and Tobacco Use Questionnaire; 2012; Mitra, A.
- An Examination of the 2010 Census Be Counted Program and Its Effects on Census Coverage and Duplication...; 2012; Jackson, G. I., Wechter, K. M.
- The Detection and Effects of Data From Potentially Ineligible Participants in Online Survey Research...; 2012; Grey, J.
- Internet Mobility Survey Sampling Biases in Measuring Frequency of Use of Different Transport Modes; 2012; Diana, M.
- Continuous large-scale volunteer web-surveys: The experience of Lohnspiegel and WageIndicator; 2012; Oez, F.
- FamilyVote – Conducting online surveys with children and families; 2012; Geissler, H., Peeters, H.